General Inquiries
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Can I add a coupon/promo code to an order that has already been processed?
Sometimes you order a product just before you see a new promotion code. It happens and it stinks, but we don’t give retroactive price adjustments. Please enjoy your product at the price you paid and wait for the next great deal. We promise it’s coming! You can be one of the first people to know ... -
Can I apply a coupon/promo code if I have a subscription item in my cart?
We are so excited to hear you want to keep your favorite products in stock! Any product subscription includes a 15% off discount, year-round! Because of this year-round sale, and the inability to stack discounts, coupon codes and discounts sadly cannot be added to any order with a product subscr... -
How can I become a wholesaler?
Thank you for reaching out, and for your interest in our brand & becoming a wholesaler for our products. Here’s a link to our wholesale application, as well as a helpful link to our most frequently asked questions: https://wholesale.beautybyearth.com/wholesaler-application/ https://www.bea... -
Yay! We are so happy to hear you'd like to download our Beauty By Earth app! You get tons of perks when you download our app such as exclusive offers, freebies for in-app purchases (in occasion), early access to new products, and much more! We have our iOS and Android versions available, please ...
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We are so honored you’re interested in working with us here at Beauty By Earth! Please submit an application here: https://af.uppromote.com/beautybyearth/register Our team will find the best collaboration opportunity for you! If you have any questions or need anything at all please feel free to...
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I have a free shipping coupon, why isn't working?
Free shipping promotions only apply to orders sent within any of the contiguous states within the USA. Accordingly, they don’t cover international shipping nor orders sent to US territories (Alaska, Hawaii, nor Puerto Rico). Free shipping does not include wholesale customers as the products are ... -
My product arrived damaged! What now?
We totally get that mishaps happen while packages are in transit and we'd be happy to send you a replacement! Please email our customer services team at info@beautybyearth.com with your order and shipping details, we'd be happy to assist. -
Where does your DHA come from?
We ensure ourselves that we get the cleanest, naturally-derived DHA from sugar beets available sourced from Europe, where food and chemical ingredients are highly standardized. We feel it is a much safer alternative than using dye-based self tanners, which often also use DHA amongst other harmful...