What happens if my order is late?

Most packages arrive on time, but orders sometimes show up after the estimated delivery date.

Possible reasons for late delivery include:

  •  Incorrect address
  •  Missing apartment, building, floor, or unit number
  •  Severe weather conditions
  •  Other carrier-related delays

If you do not receive your order in the anticipated timeframe, we recommend that you do the following:

  • From your order confirmation email, click through to the order details page to check the status of your order.

Your shipment confirmation email will also include a link to track your package.

  •  On the order details page, you can confirm your shipping address.
  •  Wait 48 hours to allow for unexpected delays.

Contact Us

Not finding what you're looking for? Contact Us Directly